Reports of Microsoft growing a chatbot geared toward offering reinforce for its Xbox shoppers got here out previous this 12 months, and most effective six months later, the corporate is now in a position for public trying out of the function. Announced nowadays because the Support Virtual Agent, this might be an extra means that Xbox customers can use to “more efficiently solve their support-related gaming issues.”

Xbox Insiders can head to reinforce.xbox.com and take a look at out the brand new AI-powered reinforce agent at the moment:

Starting nowadays, Xbox Insiders will see the Support Virtual Agent at the “Contact us” web page on reinforce.xbox.com. Sign in with the similar account you registered with the Xbox Insider Program, you then’ll see a brand new way to ask our new Support Virtual Agent a query.

Both textual content and voice can be utilized to invite questions from the Support Virtual Agent. According to the corporate, the agent will get admission to data from its reinforce sections to briefly be offering customers answers in herbal language. Only the ones living within the United States and has their most popular language set to English can check out the function all the way through its trying out segment regardless that.

However, if the lend a hand that is being given isn’t fixing the problem, customers are prompt to invite the AI reinforce to attach them to an actual particular person from Microsoft’s reside reinforce agent lineup.

“We value the feedback from Xbox Insiders for this preview experience and any feedback received will be used to improve the Support Virtual Agent,” provides the announcement publish. “As you interact with the Support Virtual Agent, you can provide feedback via the “thumbs up” or “thumbs down” button on each of the responses or provide feedback directly via the “Give feedback” button at the bottom of the page.”

Microsoft says that two various kinds of Support Virtual Agents might be to be had all the way through the preview length, with Insiders having the ability to freely transfer between them. Unfortunately, the corporate didn’t cross into element on what kind of variations will those two AI brokers show off.