Client
BEXIMCO Pharmaceuticals Ltd.
Duration
March 2016 – April 2016
Project Summary
This project was a pivotal venture in integrating the MiCollab Unified Communication and Collaboration solution with BEXIMCO Pharmaceuticals Ltd.’s existing Multi Node Mitel MiVoice Business Telephone Exchange. The initiative focused on enhancing the company’s communication infrastructure, making it more efficient and versatile for both in-house and international communication needs.
Primary Products Used
- Mitel MiVoice Business
- Mitel Micollab
- Mitel 3300 CX II Controller
- Mitel 3300 MXe Controller
- Mitel Border Gateway
- Dell PowerEdge T110 Server
Challenges and Solutions
International Communication Hurdles
BEXIMCO’s employees, including the managing bodies, frequently travel overseas, leading to communication challenges. Traditional methods like WhatsApp or Viber were not fully effective, as they required sharing personal contact details, which was not ideal for official communications. Integrating MiCollab addressed this issue by allowing seamless communication regardless of the employee’s location, ensuring they remained reachable through official channels.
Desk-bound Communication Limitations
Another significant challenge was the limitation of desk-bound communication. Employees away from their desks often missed important calls, impacting responsiveness and productivity. The solution involved leveraging MiCollab’s feature that automatically redirects calls to the employee’s softphone when they are away from their desk(Micollab has a feature that when you are at the desk all calls come to the desk phone. But when you are not near your desk all calls goes to your MiCollab softphone), ensuring continuous connectivity and maintaining privacy.
Outcome
The integration of MiCollab Unified Communication and Collaboration solution with BEXIMCO Pharmaceuticals Ltd.’s telephone system marked a significant advancement in the company’s communication capabilities. The project successfully addressed key communication challenges, providing a robust, flexible solution that catered to both local and international needs. Employees could now seamlessly communicate from any location without relying on non-official channels, ensuring better privacy and professionalism. The solution particularly enhanced the efficiency of international communication, a critical aspect for the globally active team of BEXIMCO Pharmaceuticals. With the upgraded system, the company experienced improved coordination, faster decision-making processes, and a marked increase in overall operational efficiency. The project, completed within its tight timeline, was a testament to innovative problem-solving and technical expertise, significantly benefiting BEXIMCO Pharmaceuticals in their ongoing business operations.
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