Google Gemini Expands to Google Workspace Plans

– Google announced new features and expanded availability of Google Gemini for workplace users.
– Workspace Business, Enterprise, and Frontline plans will now include the standalone Gemini app.
– Google is focusing on AI for customer service with the latest models and features for contact centers.
– Workspace Business edition customers will have access to security advisor, a chatbot for security administrators.
– Google Gemini is now available internationally in over 230 countries.

Google Adds Administrative Controls to Business Subscriptions

– Workspace Business, Enterprise, and Frontline users can now access the standalone Gemini app with integrated administrative settings and data protection.
– Users can set restrictions on how Gemini handles prompts and retains responses using an admin console.
– Gemini will not use organizational data, prompts, or responses to train Google’s models.
– This expansion is separate from the Gemini for Workspace add-in that integrates Gemini into various Workspace applications.

Conversational AI Enhances Contact Center Tools

– Contact centers are using generative AI, and Google is leveraging this technology in Customer Engagement Suite with Google AI.
– The AI applies Gemini 1.5 Flash to CRM applications, workforce management applications, and telephone systems for customer service.
– Gemini 1.5 Flash provides more capabilities for deeper insights and actionable recommendations.
– Quality AI automatically assigns a score to every customer interaction in the contact center.
– Customers can reach out to sales for pricing details for the Customer Engagement Suite.

Conversational Agents: Another Way to Answer Customer Questions

– Google provides Conversational Agents in the Customer Engagement Suite to answer customer questions and perform automated actions.
– Agent Assist, a generative AI tool for customer service representatives, offers features like generative knowledge, coaching, summarization, smart reply, and live translation.

Security Advisor Summarizes Possible Pain Points for IT Admins

– The new security advisor feature provides insights and recommendations for threat and data protection to IT administrators.
– Security advisor will be available to Workspace Business edition customers in the coming weeks.

Gemini for Workspace Receives Industry Certifications

– Google announced that Gemini for Workspace has been certified for industry security and privacy standards like SOC 1/2/3, ISO 27001, and ISO 27701.

Competitors to Gemini for Workspace

– Google’s Gemini is similar to Microsoft’s Copilot integration into its security and 365 suites.
– ChatGPT Enterprise and other contact center AI companies may offer similar services for AI-generated answers during calls.

More Google Gemini News Expected

– Google will hold a demonstration in New York on Sept. 26 around the theme of Gemini at Work, with more updates to follow.

roosho Senior Engineer (Technical Services)

I am Rakib Raihan RooSho, Jack of all IT Trades. You got it right. Good for nothing. I try a lot of things and fail more than that. That's how I learn. Whenever I succeed, I note that in my cookbook. Eventually, that became my blog. 

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