Cloud PBX is a modern upgrade to traditional phone systems. It is web-based communication software that allows users to access the system through a web browser, desktop app, or mobile app. Users can also use IP-enabled desk phones if they prefer.
Administrators can easily manage settings, add or remove users, and troubleshoot the system. Deployment is simple and does not require physical wires or infrastructure.
In addition to convenience and ease of use, Cloud PBX offers cost savings.
Potential savings vs landline systems
A cloud PBX service typically costs around $30 per user per month. This is a conservative estimate based on a plan with standard features.
In comparison, traditional phone lines cost about $50 per user per month, excluding maintenance fees.
Although a $20 savings per user per month may not seem significant, it adds up to $240 per year per user. With 20 users, this amounts to a total savings of $4,800 per year.
In reality, the savings are likely higher as maintenance, upgrades, and other expenses are typically included in the monthly subscription fee.
If you have an in-house IT team, you could manage your cloud system for as low as $5 per user per month.
While these numbers are estimates, they demonstrate the cost-saving potential of Cloud PBX.
What does a cloud PBX include?
Cloud PBX eliminates the need for a costly upfront investment and offers flexibility and scalability due to its cloud-based setup. Users can make and receive calls from any internet-connected device, known as a softphone.
Cloud PBX also includes various features that are not easily attainable with a traditional PSTN system. Standard features typically offered by providers include:
- Unlimited inbound and outbound calls
- Voicemail with advanced features
- Text messaging
- Collaboration tools such as video conferencing, file sharing, and team chat
- Call routing for custom call forwarding rules
- Caller ID for identifying incoming calls
- Call recording with storage options
- Virtual receptionist for professional call handling
- Basic analytics for call tracking and usage data
For teams with specific needs, advanced features like IVR, automatic call distribution, callbacks, auto dialers, speech analytics, and workforce optimization are available at a higher cost.
Cloud PBX vs managing your own system
While managing your own cloud PBX system can lead to additional savings, other factors such as technical expertise, resource allocation, security requirements, and business needs should also be considered.
Managing your own cloud phone system
Setting up and maintaining your own cloud phone system involves IP PBX for call routing and SIP trunking services for connecting with external phone systems. You are responsible for security, redundancy, and quality of service.
If you lack an experienced IT team, hiring one may be necessary. Customization is possible at a lower cost, and you have more control over system requirements.
Using a cloud PBX service
Cloud PBX services are more costly per user but relieve the burden of system management. Providers handle security, updates, maintenance, and other system requirements, making it a hassle-free option suitable for businesses of all sizes.
Ultimately, both approaches have their advantages. In-house management offers customization and control, while cloud PBX services provide ease and convenience.
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