Pipedrive’s CRM is a gross sales software program providing customized pipeline administration, exercise and phone monitoring, and reporting analytics. Pipedrive’s automations permit organizations to streamline workflows and cut back redundant gross sales duties, permitting reps to concentrate on nurturing relationships and shutting offers.

Pipedrive is a scalable resolution for startups, small and midsize companies, and enterprises needing a CRM system. It has area of interest choices for industries like automotive gross sales, banking, and B2B. Whereas Pipedrive’s many pricing tiers are reasonably priced in comparison with trade requirements, it doesn’t provide a free-for-life platform, which could make it a deal breaker for some.

SEE: 10 Finest CRM Software program for 2025

Pipedrive pricing

Rating: 4/5

• Free trial: Get full entry to Pipedrive CRM for 14 days with no bank card down.
• Important: $14 per person per 30 days, billed yearly, or $24 per person, billed month-to-month.
• Superior: $39 per person per 30 days, billed yearly, or $49 per person, billed month-to-month.
• Skilled: $49 per person per 30 days, billed yearly, or $69 per person, billed month-to-month.
• Energy: $64 per person per 30 days, billed yearly, or $79 per person, billed month-to-month.
• Enterprise: $99 per person per 30 days, billed yearly, or $129 per person, billed month-to-month.

Pipedrive options defined

Core options rating: 4.25/5

Superior options rating: 4.2/5

Customization: 4.7/5

Visible pipelines

View the client’s journey via a gross sales course of with Pipedrive’s pipeline administration instrument (Determine A). This instrument clearly reveals the place every buyer is at any given second, lowering the possibility of bottlenecks and missed gross sales alternatives. This simplified characteristic permits for full management over duties and gross sales actions in even probably the most advanced gross sales processes.

Net chat

Have interaction with web site guests with a mixture of a chatbot and dwell chat instruments to maximise lead technology and buyer help. Design a chatbot with preset questions and solutions to interact with guests 24/7 (Determine B). Then, when gross sales reps can be found, grant them permission to begin partaking with purchasers, even from conversations began by chatbots.

Lead scoring

Lead qualification and scoring assist gross sales reps establish the leads most definitely to transform into offers. Pipedrive’s lead scoring software program can qualify and categorize incoming leads primarily based on preset standards and key attributes (Determine C). With the addition of Pipedrive’s customized pipelines and fields, the characteristic may help route these high-intent results in the correct gross sales rep.

Communication monitoring

Pipedrive’s communication monitoring instrument permits customers to view all consumer engagements from one dashboard (Determine D). Filter via emails, responses, and conferences, and even schedule future communication. Construct belief with prime prospects whereas monitoring their intent and strategizing the most effective time to provoke contact.

Pipedrive AI

Enhance your gross sales efficiency and save time utilizing Pipedrive AI to automate workflows and content material technology. This instrument gives good suggestions for apps that fulfill your distinctive enterprise processes and the subsequent greatest actions for high-potential offers. Its e-mail creation characteristic generates personalised emails primarily based on easy prompts, whereas its summarization instrument condenses emails to assist customers course of data rapidly.

SEE: Finest AI-Powered CRMs: Options and Pricing

Pipedrive ease of use

Rating: 3.9/5

I scored Pipedrive’s ease of use primarily based on the consensus of customers on respected overview websites, akin to Capterra, G2, and TrustPilot. I additionally factored in my private expertise attempting out the platform.

Pipeddrive’s easy interface, drag-and-drop performance, visible pipelines, and complete information base all make it straightforward to be taught and use. Furthermore, it gives free CRM coaching movies, programs, and fast tutorials on its Pipedrive Be taught portal.

Pipedrive customer support: What customers say

Rating 4.15/5

All Pipedrive plans embody entry to the corporate’s on-line assist heart, which incorporates movies and guides about billing, pricing, subscription administration, and fundamental troubleshooting. It’s also possible to acquire round the clock e-mail and chatbot help. As well as, personalised onboarding and long-term strategic planning can be found for these spending over $1,000 in month-to-month recurring subscriptions. These embody dwell coaching and ongoing strategic help in your crew.

Dwell chat help

Superior plan subscribers are eligible for dwell chat help throughout enterprise hours. When you improve to the Skilled plan, you’ll be able to entry 24/5 dwell chat help (Monday to Friday). These subscribed to the Energy or Enterprise plan can entry the identical help 24/7.

Cellphone help

Energy and Enterprise plan subscribers are eligible for buyer help by way of cellphone from Monday to Friday (7 a.m. to 11 p.m.). You’ll be able to entry this feature out of your Pipedrive account. Choose the “Fast assist” query mark button, then “Name me.”

Who’s Pipedrive greatest fitted to?

Pipedrive most closely fits sales-focused groups and companies with easy gross sales cycles and automation wants. Its scalable plans additionally make it a superb selection for rising firms—from startups to enterprises.

Fashionable Pipedrive alternate options

Choosing the proper CRM in your group doesn’t need to be difficult, however you’ll wish to take into account key factors, like your organization dimension, total gross sales targets, and trade wants, earlier than buying and implementing any CRM. This Pipedrive overview options prime basic CRMs that share many core options with Pipedrive, like Hubspot, Zoho, and Creatio CRM.

Take into account the next choices if you would like an extended demo or trial interval with a CRM earlier than committing to an annual plan or a free-for-life possibility.

*Beginning worth with an annual dedication.

HubSpot CRM

HubSpot is one other strong gross sales CRM with AI instruments and workflow and phone administration much like Pipedrive. HubSpot gives many of those core choices in its free CRM tier, which may help as much as two customers. It additionally gives probably the most integration capabilities with each native and third-party purposes in comparison with any of the alternate options.

SEE: Take a more in-depth look with this side-by-side comparability of HubSpot vs Pipedrive.

Zoho CRM

Zoho CRM is a extremely customizable CRM with built-in instruments for gross sales automation, advertising campaigns, and buyer case administration. Its biggest benefit over Pipedrive is that these instruments are supplied with its free plan for 3 customers. As well as, its paid plans embody direct integrations with Fb and X for buyer engagement, social posting, and lead technology.

SEE: Discover this platform’s full options and capabilities in our Zoho CRM Evaluation.

Creatio CRM

Creatio CRM has a strong AI know-how for no-code automation of advanced gross sales, advertising, and customer support processes. Its omnichannel Buyer Heart has built-in e-mail, cellphone, and social media communication channels. Plus, you’ll be able to create customized apps and workflows to tailor the system to your distinctive enterprise wants.

Pipedrive overview methodology

On this Pipedrive overview, I used our in-house scoring instrument, which consists of probably the most beneficial standards for assessing CRM software program. I then in contrast Pipedrive towards the trade customary for every criterion in that rubric. I additionally referenced Pipedrive’s on-line assets and actual person suggestions and scores.

I used weighted standards to attain Pipedrive.

• Price: 25% of the entire rating.
• Core options: 25% of the entire rating.
• Customizations: 20% of the entire rating.
• Superior options: 10% of the entire rating.
• Ease of use: 10% of the entire rating.
• Customer support: 10% of the entire rating.

Conclusion: Is Pipedrive CRM price it?

Pipedrive is price it when you’re in search of a easy and easy-to-use CRM system for managing your gross sales and lead administration cycle. It gives a number of subscription plans that may fit your price range and have wants. Nevertheless, when you want extra in depth automation and customization choices, Pipedrive may not be the correct CRM for you.

Incessantly requested questions (FAQs)

Why is Pipedrive so gradual?

Pipedrive typically lags for a number of causes, together with points together with your browser or community. Strive refreshing the web page, logging out and in of your Pipedrive account, confirming your browser is up to date to the most recent model, or clearing its cache and cookies. Lastly, strive logging into Pipedrive from one other community. If nothing works, contact the Pipedrive help crew.

Is Pipedrive straightforward to be taught?

Sure, Pipedrive is straightforward to be taught due to its easy interface, visible Kanban-style gross sales pipelines, and one-click information migration possibility. It additionally has a complete information base and video tutorials to information first-time customers via preliminary setup and fundamental troubleshooting.

Does Pipedrive combine with Google?

Sure, Pipedrive integrates with a number of Google Workspace apps. You’ll be able to connect Google Docs, Sheets, and Slides to offers and contacts in your Pipedrive data. As well as, you’ll be able to entry Gmail conversations and Google Contacts, arrange Google Meet video calls, and monitor Google Calendar conferences out of your CRM. Plus, its Google Chrome extension permits you to add offers and contacts to your CRM instantly out of your browser.