Only a day after the Alternate Admin Middle went down, a number of customers, together with Neowin readers, have now reported a problem whereas making an attempt to entry Microsoft 365 beneath a Household subscription. In response to the reviews, Microsoft is exhibiting a “Your Microsoft 365 Household subscription has expired” message with a immediate asking them to resume their subscription after they attempt to log in.
Many customers report that this error occurs for invited members. The primary account is ready to entry 365 companies simply high-quality. It is like the entire world congregated beneath this one Microsoft Assist Group thread, complaining about how their work’s been disrupted, with some even demanding compensation.
It seems it is a world challenge that Microsoft is conscious of. We have seen customers from Germany, Argentina, the UAE, South Africa, and extra complain about this challenge.
We’re conscious of a problem impacting Microsoft 365 Household subscriptions. We’re investigating a possible licensing points and additional particulars will probably be supplied beneath https://t.co/nEuSQarMf3.
— Microsoft 365 Standing (@MSFT365Status) April 10, 2025
The corporate has made two updates to its Service well being web page relating to the error. Primarily based on the primary replace, the crew suspects a “potential licensing challenge” that is stopping customers from accessing M365 companies.
Title: Some customers could also be unable to entry Microsoft 365 companies
Person impression: Customers with Microsoft 365 Household subscriptions could also be unable to entry Microsoft 365 companies.
Present standing: We’re investigating a possible licensing challenge which may be inflicting impression to happen.
The following replace has Microsoft claiming that it’s wanting into telemetry to attempt to isolate the supply of the difficulty:
Title: Some customers could also be unable to entry Microsoft 365 companies
Person impression: Customers with Microsoft 365 Household subscriptions could also be unable to entry Microsoft 365 companies.
Present standing: We’re reviewing service telemetry and up to date modifications inside the service to isolate the supply of the difficulty.
This can be a creating challenge, and the following Service Well being replace is anticipated by Thursday, April 10, 2025, at 3:30 PM UTC, so undoubtedly verify again by then.
Replace, April tenth, 2025, 3:32 PM UTC: Microsoft says it has “recognized a latest change” inflicting the impression and is “at the moment reversing the change” to resolve the difficulty.
No Comment! Be the first one.