Nextiva’s Fast Facts

• Starting price: $28.95 per user per month
• Key features:
  • Easy setup
  • Business communication platform
  • Omnichannel contact center solutions
  • NextivaONE app
  • Automation builder
  • Analytics and reporting
  • Gamification
  • Call pop

    Nextiva is a well-known business cloud communications platform with excellent customer service. It offers a wide range of features for team collaboration, customer communication, and contact management through a unified dashboard. Nextiva also provides automation and analytics features.

    Nextiva’s Pricing
    

    Nextiva offers two main products: one for business communication and one for sales, service, and support teams. Each product has its own pricing structures.

    Nextiva Customer Conversation Suite
    

• Essential: Starting at $28.95 per user per month
• Professional: Starting at $32.95 per user per month
• Enterprise: Starting at $442.95 per user per month

  Nextiva’s Customer Conversation solution is designed for companies looking for a straightforward VoIP platform to unify customer communication across voice, video, and text.

  Nextiva Customer Experience Suite
  

• Essential: Starting at $129 per user per month
• Professional: Starting at $159 per user per month
• Premium: Starting at $199 per user per month

  Nextiva’s Customer Experience solution is ideal for companies wanting to create an omnichannel customer communication portal with chat, email, and SMS capabilities. It also offers tools to streamline contact center workflows.

  Nextiva Brand Management Suite
  

• Standard: $149 per month + $99 per additional user per month
• Growth: $299 per month + $99 per additional user per month
• Enterprise: Custom pricing only

  The Brand Management Suite helps manage reviews, customer service tickets, and social media channels in one place. It includes features like a centralized inbox, social listening, analytics, and automated responses.

  Nextiva’s Key Features
  

  Easy Setup
  

  Getting started with Nextiva is simple: sign up, download the app, install it, and configure your account. The NextivaONE app provides all necessary features in one place for easy access.

  Business Communication Platform
  

  Nextiva offers VoIP services for businesses of all sizes, including unlimited voice calling, video conferencing, team chat, and more. Hardware options are available for purchase or lease.

  Omnichannel Contact Center Solutions
  

  Nextiva’s customer experience suite centralizes communication channels, routing capabilities, automations, and enterprise-grade features. Plans include outbound dialers, campaign management, CRM capabilities, and more.

  NextivaONE App
  

  The NextivaONE app allows remote agents to communicate with customers via video, text, and voice from any compatible device. It includes customer profiles, team collaboration tools, and video conferencing.

  Automation Builder
  

  Nextiva offers automation tools for call routing, voicemail notifications, automated follow-ups, and AI-powered contact centers. Features include speech-enabled IVR and IVA systems.

  Analytics and Reporting
  

  Nextiva’s analytics track call volumes, talk times, and more. Users can filter data by location, call groups, and user activity. Features include call recording playback and agent feedback.

  Gamification
  

  Nextiva’s gamified leaderboards encourage competition among employees with customizable metrics and real-time updates.

  Call Pop
  

  The Call Pop feature provides agents with customer information before calls, allowing for personalized experiences. Information is pulled from the integrated CRM and displayed in NextivaONE.

  Nextiva Pros
  

• Plug-and-play hardware
• Cross-device calling
• Guided setup
• Great customer support
• Reliable and secure
• Broad product selection
• Team collaboration tools
• Strong integrations
• Brand management suite
  

  Nextiva Cons
  

• Video meetings capped at 45 minutes
• Entry-level plan lacks texting and auto attendant
• Basic plans lack call transcriptions
• Premium integrations only on higher tiers
  

  Alternatives to Nextiva
  

  Nextiva’s competitors offer varying features and pricing. RingCentral provides extensive integration options, Ooma offers easy setup, Zoom Phone has international calling plans, and CallHippo is budget-friendly for small businesses.

  Methodology
  

  I evaluated Nextiva based on criteria such as setup speed, ease of use, phone functionality, call center solutions, automation, analytics, customer service, and pricing.

roosho Senior Engineer (Technical Services)

I am Rakib Raihan RooSho, Jack of all IT Trades. You got it right. Good for nothing. I try a lot of things and fail more than that. That's how I learn. Whenever I succeed, I note that in my cookbook. Eventually, that became my blog. 

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