AI’s office potential is being hindered by outdated instruments and worker considerations, a Lenovo report finds. Whereas 79% of IT leaders see Gen AI as boosting productiveness, solely 36% say it successfully helps engagement.

With 42% of workers fearing it can cut back their contributions and 89% of IT leaders calling for a digital office overhaul, companies should transcend automation to totally unlock AI’s advantages.

Digital office instruments are failing to help productiveness

When the researchers surveyed 600 IT leaders worldwide for this Lenovo report, they discovered that whereas 79% of respondents consider Gen AI will let workers give attention to extra impactful work by automating operational processes, lower than half mentioned their present digital office instruments help productiveness, engagement, and innovation successfully.

The primary barrier will be the emergence of huge language fashions (LLMs), which have quickly accelerated the tempo and class of automation. The emergence of Gen AI as a key element of the digital office has additionally launched new challenges, the report states.

Companies wrestle to unlock Gen AI’s full potential

Regardless of Gen AI’s huge alternatives —  together with enhanced collaboration, creativity, innovation, engagement, and productiveness — enterprise leaders wrestle to implement it successfully and obtain significant productiveness positive factors.

Solely 36% consider their AI programs help worker engagement “very successfully,” whereas a staggering 89% say organizations should first overhaul their digital office to unlock Gen AI’s full potential.

One other vital problem is workers’ considerations over privateness, safety, and ethics with 35% citing these main limitations to adoption.

“That’s why digital office transformation is required,’’ mentioned Linda Yao, vp of AI Options & Providers Group, within the report. “It’s about understanding how individuals keep productive, what their preferences are, and rolling it out to everyone.”

Regardless of hurdles, IT leaders stay motivated — almost half (49%) say making a extra productive and fascinating worker expertise is their high precedence for the approaching 12 months.

Delivering transformative productiveness requires reinvention

To totally understand Gen AI’s potential, organizations should do greater than merely automate current processes; the report outlines three methods to enhance the digital office:

• Unlock productiveness and engagement: Tailor the worker expertise to every person’s position, necessities, and dealing type utilizing persona-based configuration. A Gen AI-powered IT help expertise will decrease disruptions to their workflow.
• Simplify the personalization course of with Gen AI: Create personas, then configure gadgets, software program, and IT help ranges to them. Gen AI automation can be utilized to make sure disruptions are predicted, detected, or resolved as quickly as potential.
• Reinvent to leverage individuals’s capabilities: Decide how Gen AI can improve and increase a company’s worth creation goals and aggressive differentiation. Anticipate and handle the change the know-how brings, making certain workers have the abilities and motivation they should adapt.

The report underscores that as a way to obtain AI-driven productiveness positive factors companies should rethink their strategy, modernize their digital instruments, and actively deal with worker considerations.