Microsoft has confirmed that it’s investigating a difficulty on Workplace apps like Phrase, Excel, Outlook, and others whereby a person could come throughout a “Product Deactivated” error in Microsoft 365 Workplace apps.

For instance, in Phrase, a cautionary banner would pop up that claims, “Your Microsoft 365 license can be deactivated quickly,” and that is adopted by “… most options of Phrase can be disabled. Ask your Admin to reactive your license”.

Microsoft has defined what’s inflicting it and has additionally supplied a workaround for the problem. It writes:

CAUSE

Any change made by the admin at licensing degree would possibly set off the problem. The next are possible causes that may trigger this situation:

• Change in licensing group, the place person is moved from one group to a different (Applies to each Azure AD Teams and safety teams synced from on-premises AD)

• Modifications in license/product project on the person degree. Instance: switching person license from Workplace 365 E3 subscription to Microsoft 365 E3 subscription

• Eradicating and re-adding customers to the identical license group or totally different license group.

• Toggling license or service plan for the customers.

• If directors have turned off the “Newest model of Desktop Apps” service plan below the Microsoft 365 subscription for customers.

WORKAROUND

Choose the Reactivate button from the banner. You’ll be prompted to sign-in to reactivate.

OR

Signal out and shut your entire Microsoft 365 apps, together with Outlook. Then restart your Microsoft 365 app and signal again in.

For those who’re nonetheless having the problem, please attain out to your Admin to test for subscription expiry. For extra info, go to Discover out when your Microsoft 365 subscription expires.

Microsoft says that its engineering group is trying into it but additionally provides how customers can assist. It writes:

For people who have help instances open, please accumulate the Workplace Logs and the file info under and share them along with your help engineer.

1. Acquire Workplace license diagnostic. For extra info, go to Obtain Workplace Licensing Diagnostic Instrument from Official Microsoft Obtain Middle.
2. Shut all Workplace apps after which zip up the logs on this listing and add to your help case:

Logs: %temp%/diagnostics.

You’ll find the help article right here on Microsoft’s web site.