# Complaint Against Canon USA’s All-in-One Printers
A legal complaint has been filed against Canon USA, a well-known subsidiary of a multinational corporation. The complaint alleges that Canon’s all-in-one printers are designed to deceive consumers into purchasing printer ink. According to the complaint, if consumers do not buy the ink, the advertised functions of the printers will not work as expected.
# Allegations of Consumer Deception
David Leacraft, a resident of Queens, New York, claims that Canon falsely markets its printers as versatile devices capable of printing, copying, scanning, and faxing. However, Leacraft discovered that the Canon PIXMA MG2522 All-in-One Printer he purchased did not function as a scanner when the ink cartridges were low or empty. He argues that he primarily bought the product for its scanning capabilities. Canon offers three-in-one or four-in-one printer products that claim to provide these features.
# Deceptive Marketing Practices
The lawsuit points to Canon’s website, which promotes the PIXMA TR8620 as a compact home office printer that excels in printing, faxing, and scanning. However, the lead plaintiff alleges that this claim is false. The complaint states that ink is not necessary to scan a document and accuses Canon of manufacturing its printers to compel consumers to buy more ink to enable other functions.
# Historical Frustrations and Customer Complaints
The lawsuit highlights ongoing frustrations with Canon’s all-in-one printers dating back to 2015. One customer complaint cited in the lawsuit emphasizes the issue of the printer not scanning when color ink is low or removed. Canon’s response to this customer indicated that both ink cartridges must be installed for scanning to work, even if they are low or empty.
# Legal Action and Alleged Violations
The class action lawsuit alleges a breach of expressed warranty, unjust enrichment, and violations of two New York general business laws related to false advertising and deceptive claims. Canon, headquartered in Huntington, New York, is a subsidiary of Canon Inc. in Tokyo, Japan. The lawsuit was filed in the US District Court for the Eastern District of New York.
# Seeking Redress and Monetary Damages
The lawsuit aims to represent over 100 class members affected by Canon’s alleged deceptive practices. The plaintiffs seek damages exceeding $5 million to cover interest, fees, and litigation costs for a jury trial. Canon has not responded to requests for comment on the matter.
# Accessing the Full Complaint
The complete complaint can be accessed online and reviewed for further details.
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