Properly that was a surprisingly unhealthy Apple Retailer expertise… — Erica Sadun

Properly that was a surprisingly unhealthy Apple Retailer expertise… — Erica Sadun


Bear in mind the battery amnesty? Regardless of the shops doing all the things they may to attempt to persuade me not to exchange the batteries, I insisted and continued. I figured $29 would purchase me the beginning of a brand new battery life-cycle.

Lower than 2 years later, my daughter’s iPhone SE battery is lifeless.

Let me attempt to clarify how vital her iPhone is to her. She goes in all places with it: to shops, within the automobile, at appointments. There is no such thing as a time when she’s not tapping on it, from morning till she sleeps. It’s a type of neurodiversity issues and it’s her nice consolation.

It took us a few weeks till we might lastly snag an appointment final week and the appointment was for right now. I’ve simply returned.

It appears that evidently as a substitute of changing her battery, they gave her again her authentic one–and her authentic iPhone, apparently. That they had deliberate on changing the cellphone as nicely, which I bear in mind we had been informed was an possibility, however didn’t. The genius figured this out as a result of her serial quantity was presupposed to retired on the time they traded it out however as a substitute they by no means did.

However due to that her machine as a serial quantity that the Apple company system considers invalid. We couldn’t get a loaner. We couldn’t get a restore. And we received’t have the ability to even begin our course of for a couple of weeks extra as a result of the serial quantity difficulty should be addressed earlier than they will even speak to us concerning the unhealthy battery.

So after driving nearly an hour every approach, we obtained, nicely, nowhere.

No cellphone, and no timeline during which we will estimate find out how to transfer ahead. Our solely possibility, based on the genius, was to purchase a brand new cellphone and wait it out. I declined the acquisition.

So, they’ll look into it and we should always get a cellphone name earlier than August to determine the following steps and arrange one other appointment. And begin the method once more.

Replace 1:  Name in to Apple. Senior advisor (“I’m as excessive as you’ll be able to escalate”) says: “That is the shop’s downside. We are able to’t deal with it right here.” She provided to allow us to pay (once more) for the battery substitute that was by no means accomplished. After nearly 3 hours on the cellphone, she obtained the Park Meadows coordinator into the decision and I’ll decide up with them tomorrow.

Replace 2: Last final result: Apple will do the work we paid for nearly two years in the past throughout the subsequent week or so! No apologies. No refunds for the work they didn’t do. No form phrases about being despatched dwelling from the genius bar with none motion. They provided to offer me a $30 trade-in for the SE on a brand new cellphone — precisely what the web retailer would usually provide for a used SE.

Replace 3: Only a few minutes after hanging up with Park Meadows, this arrived in my mailbox. I don’t intend to pay $269 for a restore we already paid for. Severely, WTF?

author avatar
roosho Senior Engineer (Technical Services)
I am Rakib Raihan RooSho, Jack of all IT Trades. You got it right. Good for nothing. I try a lot of things and fail more than that. That's how I learn. Whenever I succeed, I note that in my cookbook. Eventually, that became my blog. 
rooshohttps://www.roosho.com
I am Rakib Raihan RooSho, Jack of all IT Trades. You got it right. Good for nothing. I try a lot of things and fail more than that. That's how I learn. Whenever I succeed, I note that in my cookbook. Eventually, that became my blog. 

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author avatar
roosho Senior Engineer (Technical Services)
I am Rakib Raihan RooSho, Jack of all IT Trades. You got it right. Good for nothing. I try a lot of things and fail more than that. That's how I learn. Whenever I succeed, I note that in my cookbook. Eventually, that became my blog.