Slack reported an outage on February 26 and 27, with most options again up by Thursday however some points with messaging nonetheless persisting; particularly, some customized apps and bots didn’t work as anticipated. As well as, an issue with Slack Join meant coworkers won’t get notified if somebody pinged them with the @ command. In accordance with Downdetector, about 3,000 individuals had reported points on the peak of the issue.
As of Thursday morning, Slack stated most options had been restored. Customers nonetheless experiencing bother have been suggested to reload Slack (Command + Shift + R on Mac or Ctrl + Shift + R on Home windows or Linux).
Slack group’s response to the outage, together with Slack Join suggestions
The lack of performance on Wednesday was “associated to Occasions API and is a symptom of an earlier incident about bother connecting to or loading Slack,” plus an unrelated drawback with Slack Join inflicting the dearth of notifications, Slack stated.
Our office sysadmin group introduced issues with Slack at round 1:00 p.m. EST on February 26, with some workers being unable to publish messages. (My work was not disrupted.)
SEE: Slack added instruments for routinely constructing workflows, together with for builders.
By Wednesday night, Slack’s standing web site stated, “We’re persevering with to diligently work on database shard restore and have made progress on restoring affected replicas, although customers should still be experiencing impression.”
Later that day, Slack personnel have been engaged on “re-processing of the backend job to aim to serve queued Occasions API requests.” Slack steered the next mitigation for customers having bother mentioning others utilizing Slack Join:
- Open the Slack desktop app, then click on Assist in your laptop’s high menu bar. (On Home windows 10, click on the three horizontal strains icon within the high left of the Slack app.)
- Choose Troubleshooting.
- Click on Clear Cache and restart.
The Slack group stated the reason for the outage was “a symptom of an earlier incident,” and didn’t specify additional.
Messages, workflows, threads, and different API-related options have been final to come back again on-line.
Previous outages and Slack’s place out there
Slack hasn’t had a serious outage like this since July 2023. Previous to that, the service went down a number of occasions in 2022 and in January 2021.
Slack is a serious accomplice in Salesforce’s Agentforce generative AI effort.
Opponents to Slack embrace Microsoft Groups, Google Chat, and Pumble.
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